All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
USA Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over $75.
International Shipping
We offer international shipping to the following countries:
- Åland Islands
- Albania
- Andorra
- Armenia
- Austria
- Belarus
- Belgium
- Bosnia & Herzegovina
- Bouvet Island
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- Georgia
- Germany
- Gibraltar
- Greece
- Greenland
- Guadeloupe
- Guernsey
- Hungary
- Iceland
- Ireland
- Isle of Man
- Italy
- Jersey
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Mayotte
- Mexico
- Moldova
- Monaco
- Montenegro
- Netherlands
- North Macedonia
- Norway
- Poland
- Portugal
- Réunion
- Romania
- San Marino
- Serbia
- Singapore
- Slovakia
- Slovenia
- Spain
- Svalbard & Jan Mayen
- Sweden
- Switzerland
- Turkey
- Ukraine
- United Kingdom
- Vatican City
Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CARLEN CONNECT LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@carlenconnect.com with your name and order number, and we will look into it for you.
For international orders: as soon as the package leaves the US, you can use the same tracking number to check delivery dates on the main postal mail service in your country.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused, with tags and in its original condition, and we will refund the full order amount, minus an $8.00 restocking fee.
Promotional sales are final, no refunds, returns or exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@carlenconnect.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at contact@carlenconnect.com
Please refer to our full Return & Exchange Policy